1. Introduction and scope
TMPO Longevity LLC ("TMPO Longevity," "we," "us," or "our") is a telehealth longevity and recovery practice. This Privacy Policy describes how we collect, use, disclose and safeguard information when you visit our website at tmpo.health (the "Website"), take our intake quiz, create an account, purchase a membership, or receive care through our telehealth services.
By using the Website or our services, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use our Website or services.
2. How this policy relates to HIPAA
If you become a patient, much of the information we collect is "protected health information" (PHI) subject to the Health Insurance Portability and Accountability Act (HIPAA) and its regulations. Our Notice of Privacy Practices describes how PHI is used and disclosed and what rights you have regarding your health records. If this Privacy Policy and the Notice of Privacy Practices conflict with respect to PHI, the Notice of Privacy Practices controls.
3. Information we collect
Information you provide directly. Name, date of birth, contact details, payment information (processed by a PCI-compliant payment provider), health history, symptoms, training habits, goals, responses to questionnaires, messages you send to your care team, and records you upload (such as previous lab results).
Information from your care team and partners. Lab results from contracted laboratories such as Quest Diagnostics, prescription records from licensed fulfillment pharmacies, consultation notes and treatment plans created by our physicians.
Information collected automatically. IP address, device type, browser, pages viewed, referring pages and approximate geographic location derived from IP. We use this information to operate, secure and improve the Website. We do not use advertising tracking pixels on intake, booking or quiz pages.
4. Our free health quiz
The intake quiz on our Website is educational. It helps you explore whether our physician-led care model may be right for you and is not a medical diagnosis. In the current preview version of the Website, quiz answers exist in your browser memory only and are never saved or transmitted. If we later offer a saved quiz, we will disclose how answers are stored, used and deleted before you submit them, and quiz answers will never be shared with advertising platforms.
5. How we use your information
We use information to: provide telehealth consultations, order and interpret lab tests, issue prescriptions through licensed pharmacies when medically appropriate, manage memberships and billing, communicate about appointments and care, provide customer support, improve our services, meet legal obligations, and, with your consent where required, send educational and marketing communications.
8. Marketing communications
Email. We send marketing emails only to those who have opted in. Every email includes an unsubscribe link.
Text messages. We send marketing texts only with separate prior express written consent. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help.
Care and account messages. Appointment reminders, care updates and billing notices are not marketing and continue if you opt out of marketing. We do not include health conditions or treatment details in marketing messages.
9. Telehealth and AI tools
Video consultations take place on a secure, HIPAA-eligible telehealth platform that encrypts visits. Consultations are not recorded without your advance consent. Where physicians use AI-assisted clinical documentation tools to help prepare visit notes, those tools operate under Business Associate Agreements, your physician reviews and approves every note, the tool makes no medical decisions, and you may request that it not be used for your visit.
10. How we protect your information
We implement administrative, technical and physical safeguards including encryption in transit and at rest, role-based access controls, vendor due diligence, and staff privacy and security training. No transmission over the internet is completely secure, so we cannot guarantee absolute security. Please safeguard your account credentials and notify us immediately if you suspect unauthorized access.
11. How long we keep information
Medical records are retained for at least five years after your last contact with us (longer where state law requires). Account, billing and membership records are kept while your account is active and for the period required for tax, legal and accounting purposes. Marketing preference records are kept so we can honor opt-outs. Analytics records are kept for a limited period and then deleted or aggregated.
12. Your choices and rights
You may request to: receive a copy of personal information we hold about you; correct inaccurate information; delete information where legally permitted; stop receiving marketing emails or texts; and manage non-essential cookies. Patients additionally have HIPAA rights to access and amend medical records and to receive an accounting of certain disclosures, as described in our Notice of Privacy Practices.
To exercise these rights, contact us as described in Section 18. We verify identity before fulfilling requests and respond within 30 days or sooner where the law requires. Depending on where you live, you may have additional state privacy rights.
13. Children's privacy
Our Website and services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us information, contact us and we will promptly delete it.
14. Where we operate
TMPO Longevity currently provides care only to patients physically located in Florida, New York, or Connecticut at the time of each consultation. Our services and data are hosted in the United States. For clinical eligibility details, prescription policies, emergency guidance, compounded medications and supplement disclosures, see our Terms of Service.
15. Third-party websites and services
The Website may link to third-party services such as supplement dispensaries, laboratories and pharmacies. Their privacy practices are governed by their own policies. We encourage you to review them; we are not responsible for third-party practices.
16. Data breaches
If a security incident affects your information, we will notify you as required by law. This includes notice under HIPAA for protected health information, notice within 30 days under the Florida Information Protection Act for covered personal information, and notice under the FTC Health Breach Notification Rule where applicable.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. If we make material changes, we will provide additional notice where appropriate.
18. Contact us
Questions or requests about this Privacy Policy can be submitted through our website.
TMPO Longevity does not provide emergency care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.